Refund policy

30-day money-back guarantee

We want you to try EaseWell at home with confidence. If you are not happy with your order for any reason, you have 30 days from the day it arrives to ask for a refund.

How to start a return

Email hi@ease-well.com.au with your order number and the item you would like to return. We will reply with the return address and instructions. Please do not send items back before you hear from us, as we cannot accept returns we have not been told about.

Items need to be returned with all their parts and, where possible, in their original packaging. Return postage for a change-of-mind return is paid by you.

Refunds

Once your return arrives and has been checked, we will email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 7 days with your order number and a photo, and we will arrange a replacement or refund at no cost to you.

Exchanges

The quickest way to swap an item is to return the one you have and place a new order for the item you want.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Our 30-day money-back guarantee is in addition to these rights.

Questions

Email hi@ease-well.com.au and our team will help.

EaseWell, 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000, Australia